Dear Jorge,
Good afternoon, and thank you for reaching out.
Please rest assured — we understand your concern and would like to clarify the situation.
This is actually the issue we proactively informed you about earlier. The first shipment, originally sent on Monday, May 12th, 2025, did not show any logistics updates for over 10 days. Believing it may have been lost, we decided to cancel and recall the shipment to avoid further delay, and re-sent a new package to you on May 21st. We also sent an email on May 21st to notify you of this replacement.
However, unexpectedly, the tracking on the original shipment updated on May 22nd, after the cancellation was already in progress — and unfortunately, FedEx cannot reverse the recall once initiated. That is why you're seeing a message now indicating the first package is being returned.
But no worries — your new shipment is on its way, and estimated delivery date: between May 28–30
Canceling and reshipping was a precaution we took to make sure your order reached you as soon as possible. We sincerely apologize for any confusion or inconvenience this has caused and appreciate your understanding and patience.
If you have any further questions, feel free to reply at any time.
Warm regards,
Kingsmith Strength Team