Returns:
If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for a refund. All returns require you to contact us first in order to get a Return Shipping Label (if you are not planning to use your own), and a Return Authorization document.Label will include the shipping address will be provided via email after the application is submitted. Please print out your Return Authorization document, and attach it to one of the packages being used for your return, along with your return label. If your return requires a refund, please note that you have 30 days from receipt of these documents to use your shipping label. If the item(s) have not been shipped within 30 days, the shipping label will be voided, and the return will be closed.
All returns will incur a Return Shipping Fee, which will be deducted from your final refund amount. There is a 15% restocking fee for items that are not returned in their original packaging, or items that are returned incomplete (an example of an 'incomplete' return is an item returned without the hardware with which it came). Any restocking or nonrefundable shipping fees that are to be deducted from your final refund will be discussed with you prior to us authorizing the return.
Items that are used or damaged may be denied a refund.
All clearance items are final sale 'as-is'. These items will not be eligible for a refund, and are not covered under warranty.
Warranty:
We provide a one-year warranty from the date of purchase for all products sold by Kingsmith Fitness. This warranty covers defects in material and workmanship under normal use during the warranty period.
The warranty does not cover any problem that is caused by:
- Accident, misuse, abuse, neglect, improper installation, or maintenance.
- Unauthorized modification or alteration of the product.
- Use of the product for purposes other than its intended use.
- Damage caused by natural disasters, fire, or any external factors beyond our control.
- Normal wear and tear, including scratches, dents, and cosmetic damage.
Refunds:
Once delivered to our warehouse, please allow 3-5 business days for your return and refund to be processed. Once processed, we will initiate a refund to the form of payment used on the original order, which may take 24-48 hours to appear on your end.
Original shipping charges are not refundable as a part of your refund.
Cancellations:
If you need to cancel or edit your order, please email us at contact@kingsmithstrength.com immediately with "CANCEL" in the subject line.
We will do our best to accommodate your request, though we try to get orders shipped out as fast as possible. You may reach out to request a cancellation or edit, but please note that, once the order begins the fulfillment process, we can no longer accommodate a cancellation or edit.
Shipping:
KingSmith Fitness is happy to now offer Free Shipping on all online orders!
There are, however, situations where shipping-related fees may apply. For any of the below requests, please email us at contact@kingsmithstrength.com, and we will do our best to accommodate your request prior to your order shipping. If your order has already left our warehouses, carrier fees may apply, which will be discussed with you, and are to be collected from you, prior to completing your request:
-Delivery Address Change
-Shipment Re-Delivery
-Shipment Re-Routing
-Extended Storage at Carrier Distribution Center for Later Delivery
